Shipping And Returns - Click to view
The Shipping of your Order
Ezoffice123.com strives to make certain that your order arrives safely in a timely and efficient manner. We utilize a host of different logistic solutions throughout Canada and The United States. Deliveries within Canada have an estimated turnaround of between 5 to 10 business days and are location specific.For all shipments within the continental United States, we utilize a host of various freight carriers. Depending on your region and contents of your order we may utilize the most time efficient and cost-effective carrier available to us at the time of your order.For Courier deliveries, your merchandise will be brought to the front doorstep of your building, unless the shipment is a dock to dock delivery. For deliveries requiring carrying items upstairs, we require prior notice and additional fees will apply for inside delivery or limited access deliveries. For deliveries requiring a tailgate, we also require prior notice and additional fees do apply. Both Tailgate and inside delivery services are available and will require additional costs unless stipulated in your order.For items that are too large to ship via Courier Small Pack, we will use a LTL freight company of our choice to get you your items, meaning your furniture will be delivered to your delivery dock. If there is no delivery dock at your business or home office, you will be responsible for taking the furniture off the delivery truck. In most cases, we will add the option for a liftgate to the delivery as an added convenience. This is subject to an additional charge. Inside-delivery services for these larger items is available for an additional charge. Inside delivery is an optional accessorial service that will incur an additional charge. If we are not informed of the requirement to bring in the items and the delivery company executes the task, then these additional charges will be sent to the consignee of the order. These optional charges will not be shown once you add products to your shopping cart, and you will be required to contact customer service.Please Take Note that any and all accessorial charges will be forwarded to the consignee, purchaser or end user if not otherwise agreed upon prior to the sale. We are only responsible for the delivery to your curbside unless otherwise requested subject to additional charges.For large orders requiring inside delivery, we strongly suggest you call us at 1-877-213-2400 to discuss your needs so we can apply all appropriate cost adjustments.For items requiring installation services, we will utilize standard installation companies within your vicinity and charges will be added to your order unless otherwise stipulated.Standard shipping times for items vary from 5 to 10 business days for Canadian locations and 10 -15 business days for USA based orders or orders originating in the united states and being shipped to Canada and is dependent on the location of your business and the schedule of the logistics company. For items originating from outside of North America, shipping times can range from 6-12 weeks depending on the origin of the items, transit time, and customs clearance.Standard delays are to be expected for items shipping into Canada or The United States due to Customs regulations.We do not ship to any P.O Boxes or any public storage facilities or locations that are not business or personal in nature.Please take note that EZOffice123.com cannot and will not be held liable for delivery delays outside the control of the logistic carriers, companies, brokers we use to fulfill your orders. EZOffice123 strives to use only the best companies to deliver your orders, however, we are not in control of the decisions they make, or when they decide to deliver if there is a delay; Common delays can occur due to inclement weather, Transit lane congestion, logistic supply flows, Transit accidents and labor disputes. Rest assured EZOffice123 will do whatever is within our power to make certain to keep on top of the status of your order and bring about a swift resolution..
Pick up Order Requests
EZoffice123.com works with a host of logistics carriers throughout Canada and the United States of America. Often if requested, we can arrange for your purchase to be held at a carrier's terminal for local pickup by you. Through our use of both FedEx and UPS services, your item can be picked up nationwide through their terminal hub network. Just contact us directly if you would like to exercise this option and we will locate the nearest terminal to you.
Return And Exchanges
Once you receive your order, we ask that you inspect it thoroughly prior to signing any of the corresponding paperwork that the carrier will submit to you. Accidents do happen and damage is sometimes overlooked or not discovered until the packaging is removed at the later time. We ask that you inspect all boxes or crates and mark on the waybill any and all damages you notice. As well, taking pictures is highly advisable: We would require that you report any damage and submit pictures you have immediately to us so that we may resolve the issue.