How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Please be advised that both Ezoffice123.com and the supplier reserve the right to refuse a return or exchange until the circumstances of the request have been verified.
- Please email info@ez123.com to request a refund and we will contact you in regards to the matter at hand.
- We will send you detailed instructions on when and where the items will be picked up and shipped back.
- Include in your package a signed letter stating the reason for your return and the original receipt.
Return Stipulations
- Merchandise that has been used or altered will not be accepted for return or exchange.
- Merchandise that the customer has damaged whether intentionally or accident will not be accepted.
- Change of color preferences will not be accepted unless customer assumes cost to return item to manufacturer and assumes restocking charges.
- Change of heart exceptions will not be granted. If you purchased the item knowing the dimensions of the product and decide you want a larger unit after the time of purchase, customer will assume 35% restocking fee and transportation costs to return item to supplier. Please be advised that we reserve the right to refuse resizing requests unless otherwise stipulated.
Restocking Fee
All items are subject to a 35% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
Exchanges are only accepted with prior approval from the supplier or manufacturer. All exchanges are subject to restocking fee unless otherwise stipulated and return shipping fees. Exceptions can be made for extenuating circumstances. Please contact customer service to discuss.
Notice from the Staff
If your item is damaged when received or has quality issue, notify us and we will work with you to get it resolved. Please check your order before the carrier leaves your home or business and notify us immedietly and take photos of the damage. If you choose to return the item for any other reason (buyer's remorse), you will need to pay the return shipping, a 35% restocking fee will be charged, and the shipping company won't refund the original shipping. This also applies to items listed as free shipping (that we pay the shipping on - the shipping we paid will be deducted from the return amount). The return must be done within 30 days of original purchase. The items must arrive in resellable condition in the original packaging. Items do not meet these requirements will be refused. We will refund the remaining payment once item is received.
